338 Learning to Be a Customer Service Person

Sales at the shop were improving.

Although there were not many items for sale in the shop, there was an endless stream of orders every day. Some were new customers, and some were repeat customers.

As a result, there are more and more clients making inquiries every day.

Zhou Fangfang went from being idle every day to being busy every day.

Sometimes, when she fell asleep in the middle of the night, she would wake up reflexively when she heard the notification. Then, she would open the shop as a customer service officer, answering every customer’s question seriously.

Gu Qingming observed Zhou Fangfang’s serious work attitude. She also noticed the eye bags and panda-like bruises under Zhou Fangfang’s eyelids. Clearly, Zhou Fangfang had not been sleeping well.

Since Zhou Fangfang was working alone as a customer service officer, she also had to be a shop assistant.

Gu Qingming frowned slightly and thought to herself, “Looks like recruiting more employees is imminent.”

However, the people who had come to apply for the job recently did not meet Gu Qingming’s requirements.

Most of these applicants were children from the surrounding villages.

These children did not really want to find a job. Most of them were urged by their families.

This was because many people had heard that Zhou Fangfang worked in Stoneback Village. Moreover, the work culture was appealing to many people.

Work started at eight o’clock and ended at five o’clock in the afternoon. There was no need to work overtime; it was just like the working hours of a cradle-to-grave job. It looked so relaxed.

In addition, they also heard that Zhou Fangfang was eating at the Shi family’s house, and five dollars was deducted from her salary for each meal.

Although five dollars sounded like a lot, she would only eat one meal a day. She would rest eight days a month and work for 22 days. How much was this food? It was just 110 dollars!

With a salary of close to 3,000, deducting 110 dollars for food was not much at all.

This amount did not even cover a restaurant meal.

The most important thing was to rest for eight days a month, on Saturdays and holidays!

It was so easy.

Which adult didn’t want their child to take up such a job? It was close to home, provided good food, and had an easy job.

Naturally, they also urged their children to come here and try.

As for whether it was a small company or not, as long as there was a salary, who cared about the size of the company?

However, one of Gu Qingming’s conditions was that the candidate had to be 18 to 35 years old and knew computers.

More than half of the children were not even 18 years old. As for the remaining few, they didn’t have the ability, but they were arrogant and behave as though they were the boss instead of Gu Qingming.

Gu Qingming was speechless.

Of course, she also knew that her interviews with these children could not be compared to the interviews with real professionals in the business world.

However, she did not expect that these children were not looking for work. They were obviously here to play house.

The difference was too great.

Gu Qingming would rather nurture a person who knew nothing and train from scratch than invite a few ancestors to worship her here.

If these people were motivated and diligent, they would definitely be worth nurturing. However…

Shi Yaoqing came to the office and saw Gu Qingming frowning. He asked, “Why is it so troublesome to recruit people?”

Gu Qingming nodded and said, “That’s right! Whether it’s those with no work experience or those with work experience, no one here meets the requirements.”

Shi Yaoqing asked in confusion, “Didn’t a few groups of people come over these two days? Isn’t there a suitable one?”

Gu Qingming immediately smiled and said, “They’re here to be ancestors, not to apply for a job.”

Shi Yaoqing smiled and asked, “Is it that bad?”

Gu Qingming shook her head and said, “It’s not that they’re lousy. It’s just that they’re so arrogant. It’s as if the company will close down if the company doesn’t recruit them. With this attitude, I won’t hire them! Most importantly, if such people are recruited, I’m afraid the trouble won’t come from them, but the parents behind them. These children have never suffered in society. If their children are injured and cause trouble, it will be really troublesome!”

When Shi Yaoqing heard this, he nodded in agreement. “You’re right! These children are doted on by their families. When they come to the company, of course, they hope that the company will dote on them. If we happen to have disagreements one day and their families find out, I’m afraid it will be another wave of trouble!”

Gu Qingming said, “These children live in the neighboring village. Most of them were urged by their parents to come here to find a job. It seems they heard that Zhou Fangfang did well here and ate well. The parents hoped that their children will work here so that they can be at ease!”

“Children are precious now!” Shi Yaoqing shook his head and said, “You’re right. It’s right not to accept them!”

At this point, he continued to look at Gu Qingming and asked, “Since these people can’t do it, and there are no applicants outside, what should we do now?”

Gu Qingming smiled and said, “Then let’s continue to wait!”

“Sis,” Shi Yaoqing’s expression suddenly became very serious. “Your third sister-in-law said that she wants to work here.”

“Come! We need people here!” Gu Qingming said.

“But your third sister-in-law is uneducated. She’s just a junior high school graduate and doesn’t know anything about computers. What would she do here?” Shi Yaoqing asked curiously.

Gu Qingming said very seriously, “She can learn if she doesn’t know! My company is currently lacking two customer service staff. Third Brother, you can let Third Sister-in-law learn how to type first and let her be the customer service staff!”

“Ha, customer service? She hasn’t even touched the computer, how can she be a customer service staff?” Shi Yaoqing laughed. “I saw Fangfang typing very quickly on the keyboard when she was doing customer service.”

Gu Qingming said, “Third Brother, even if you haven’t touched a computer, you can learn how to type! If Third Sister-in-law has time, let her learn how to type from Fangfang. When the time comes, I’ll get Fangfang to download a suite of typing software. It won’t take long to learn how to type.”

“Ha, how long does it take?” Shi Yaoqing asked curiously, “If we delay like this, will we be able to recruit anyone?”

“I’ve asked the children who applied for the job. Some of them specialize in typing. It seems like they want to handle customer service. This job is easy! I heard that after practicing for seven to eight days, their typing speed can reach 30 to 40 words per minute. At this speed, there’s no problem being customer service.”

“Ha, you can learn typing in seven or eight days?” Shi Yaoqing was puzzled.

For people who did not understand computers, computer knowledge was very profound and difficult to learn.

Now, she told him that it would only take a few days to learn how to type on a computer.

Shi Yaoqing said, “How about this? I’ll get your sister-in-law to go to the computer school to learn for a few days.”

Gu Qingming nodded and said, “Yes, that works too!”

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