Xu Chunliang attended the morning training at the Health Bureau. At noon, he took the meal voucher issued by the meeting organizers and went to the cafeteria for a buffet. Zhao Feiyang was with him, and through a morning of interaction, they became very familiar with each other. Xu Chunliang learned that Zhao Feiyang is thirty-nine years old this year and serves as the deputy director of the medical office at Central Hospital.

Zhao Feiyang proactively added his contact information. While eating, Zhao Feiyang saw the video of the dispute at Changxing Hospital's Cosmetic Center and showed it to Xu Chunliang.

Xu Chunliang quickly searched on his phone and found that the related videos had garnered a lot of attention, and netizens were unanimously siding with the patient. He hadn't expected the situation to escalate so much.

It turned out the contractor of the Cosmetic Center was the niece of the hospital director, Gu Houyi. He only learned about this through the video as well.

Zhao Feiyang said, "Aren't you from the medical office? How come you didn't know about such a big issue?"

Xu Chunliang frowned. He still had some sense of collective honor, and one shouldn't air family grievances in public. Now Changxing Hospital was notorious again in the health system: "I know about this. That couple is simply unreasonable. The woman underwent double eyelid surgery in our hospital's cosmetic department and insisted it was a medical accident that disfigured her. With her looks, who could disfigure her?"

Zhao Feiyang laughed. He found the matter quite intriguing and continued to browse through related videos: "Regardless of right and wrong, things shouldn't have escalated to this extent. The social media is now overwhelmingly sympathetic toward the patient. Our medical system has been demonized. With public opinion at this level of uproar, the hospital is bound to suffer. Some losses are even immeasurable."

Xu Chunliang thought to himself that it's easy for outsiders to talk. It doesn't involve you, so it's easy for you to say. He stuffed a spoonful of rice into his mouth and said, "If you encountered such a situation, how would you handle it?"

"First, appease the patients' emotions. No matter what demands they make, first give them hope and make them believe that the hospital will seriously consider their appeals."

"A delaying strategy?"

Zhao Feiyang smiled: "Yes, it is a delaying strategy indeed. The strategy of Cao Gui in war should be familiar to you, to strike once with all your strength, then weaker at the second attempt, and then exhaust at the third one. First, wear down their aggressiveness to prepare for the next step of negotiation. Quickly investigate their family background and social connections. Everyone has weaknesses. Once you identify their weaknesses, you've found a way to resolve the problem."

Xu Chunliang never took this dispute to heart because he never liked Cai Rongjuan from the start, and fundamentally didn't want to put in effort for such a woman.

Zhao Feiyang is indeed no ordinary person. He approached matters methodically, with an appropriate sense of advance and retreat. If he were the medical office director at Changxing, he would certainly be more capable than Zhou Wenbin—probably much more.

"Your method is good, but now that things have gotten so big, these methods may not work much."

Zhao Feiyang said, "Public opinion is a double-edged sword. They can use it against you as well as you can use it against them. Even though freedom of speech is valued now, you can't randomly disseminate unsubstantiated information; otherwise, it would be chaos. You should contact the online monitoring department immediately to remove these videos and warn the instigators. If it's confirmed they are guilty of defamation by fabricating facts, they can be held legally responsible. Quickly issue a clarification to minimize the negative social impact to the greatest extent possible."

Xu Chunliang praised, "Great, it would be a waste for you not to become the head of the medical office with that mind of yours."

Zhao Feiyang laughed and said, "The hospital does have intentions to promote me."

"I think you got it. When you become the director, I'll treat you to a meal and celebrate."

"It's a deal!"

Xu Chunliang returned to the hospital, and it was almost time to get off work. He didn't actually have to come to the hospital, but such a big incident happened. As a member of the medical office, if he didn't show up, it would seem inappropriate.

He returned to the office and found no one there. He placed the commemorative gifts from the organizers on Zhou Wenbin's desk.

Just then, Cheng Xiaohong came back crying, and Xu Chunliang was surprised: "What's wrong?"

It would have been better if he hadn't asked. As soon as he did, Cheng Xiaohong broke down and cried loudly at the desk.

Xu Chunliang said, "Just tell me what's going on, don't cry. We're the only ones here, and if you cry, others might think I did something to you."

Cheng Xiaohong couldn't help but laugh, wiping her tears as she said, "Go away, it really pisses me off… those old ladies kept cursing when they saw people, saying such nasty words… boo…" She recalled the scene of being scolded earlier at the Cosmetic Center by several old ladies and cried again in grievance.

If it were a few Great Han bullying her, Xu Chunliang would definitely go help her vent immediately, but upon hearing it was a group of elderly women, that was hard to deal with. Xu Chunliang said, "Weren't things fine when I left? How did things suddenly become so tense?"

Cheng Xiaohong just kept crying, not answering his question.

Finding this tiresome, Xu Chunliang prepared to leave the office, as it was just the two of them, and with Cheng Xiaohong crying nonstop, he found it irritating. So, he took off his work clothes and prepared to leave the office. Just as he walked out, he ran into Zhou Wenbin, whose face bore several scratches, clearly inflicted by someone, and it was bruised in patches.

It was the first time Xu Chunliang had seen him in such a sorry state: "Director Zhou, where are you back from?"

Zhou Wenbin was seething with anger with no place to vent: "Where have you been? Haven't seen a trace of you all day!"

"Weren't you the one who asked me to attend the meeting at the Health Bureau?"

Zhou Wenbin, overwhelmed by anger, had forgotten this matter. He sighed, pointed to the office, signaling to discuss things inside.

Xu Chunliang, eager for the drama, followed him back to the office, sensing that a lot must have happened today. The medical office had suffered substantial losses, as evidenced by their appearance being a mess from the confrontation with patients.

Zhou Wenbin returned to his seat, picked up the large tea mug, only to find it empty.

Having spent some time in administration, Xu Chunliang had developed a keen eye for such situations and promptly went to refill it with water.

Zhou Wenbin took the tea he handed over: "Xiaoxu, I was so angry that I almost passed out just now. Don't take it to heart."

Xu Chunliang laughed, "Boss, with your good temper, who could make you this angry?"

Zhou Wenbin sighed, "Isn't it all due to the mess at the Cosmetic Center? I said I wouldn't go, but they wouldn't stop calling and insisted on me going over. I don't know where Tong Meili found this group of shrews who cursed at every person they encountered. I merely tried to calm things down and look at the scratches I got."

Cheng Xiaohong raised her head, seeing Zhou Wenbin's disheveled state, and suddenly realized she was lucky to have just been scolded, and let out a snicker.

Zhou Wenbin gave her a glare, wondering why this girl was gloating. Indeed, the key to making someone feel better about their grievance is making them realize someone else is having an even worse day, and they instantly feel life is still beautiful and fortunate.

Cheng Xiaohong also realized she shouldn't be laughing and hurriedly made an excuse about having an appointment that evening and fled the scene. If she stayed any longer, she'd have a hard time holding back laughter at the sight of Zhou Wenbin's face.

Zhou Wenbin recounted the events of the day from start to finish, feeling quite frustrated, or he wouldn't have shared such details with his subordinates.

After listening, Xu Chunliang sighed, "Director Zhou, as an observer from the outside, may I offer some opinions?"

Zhou Wenbin thought to himself that you're not really an outsider, you're part of our medical office: "Of course, go ahead! I'd like to hear what young people like you think."

"We should first calm the patients' emotions. No matter what demands they make, we should first give them hope, making them believe the hospital will seriously consider their appeals."

Zhou Wenbin nodded, "A delaying strategy?"

"Yes, it is indeed a delaying strategy. The strategy of Cao Gui in war is familiar, to strike once with all your strength, then weaker at the second attempt, and then exhaust at the third one. First, wear down their aggressiveness to prepare for the next step of negotiation. Quickly investigate their family background and social connections. Everyone has weaknesses. Once you identify their weaknesses, you've found a way to resolve the problem."

Zhou's work dropped off the new book rankings this week, seeking monthly votes, recommendations, collections, and all-around support. Thank you all!

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