Cai Rongjuan went to see the big boss, Gu Houyi. As a core business talent personally promoted by Gu Houyi, she always maintained a good relationship with the dean.

Cai Rongjuan felt very aggrieved. She firmly believed that there was no problem with Tong Meili's surgery. The chaos today was partly due to Tong Meili, but the medical affairs office was also not blameless.

Cai Rongjuan acted decisively, writing a resignation letter and handing it directly to Gu Houyi.

Gu Houyi was a bit surprised as he looked at the resignation letter she handed over: "Xiaocai, what is this about?"

"Dean Gu, the current medical environment at Changxing is no longer suitable for me. This is my resignation letter. I hope you can approve it."

"Are you dissatisfied with the treatment or with me?"

"Dean Gu, please don't misunderstand. You have been very kind to me. I am someone you trained yourself. As you know, I love this job and have no high demands on treatment. I'm just feeling a bit disheartened."

Gu Houyi had already heard about her issue and guessed it was related to the medical dispute, so he smiled and said, "Tell me about your grievances, and I'll stand up for you."

Cai Rongjuan briefly described today's events and became increasingly agitated as she spoke: "I don't understand how the medical affairs office operates. When faced with a medical dispute, their first thought isn't to protect our hospital staff but to push us out to directly face the patients, without any regard for our feelings."

Her eyes turned red. The scene of Tong Meili confronting her still made her feel anxious. Tong Meili, that kind of shrew, could do anything. Misfortunes never come singly, and now it's her turn after Tan Guoliang's issue was just resolved. In Wang Dalei's case, Tan Guoliang eventually had to cough up six thousand yuan, which, although not a large amount, still left the couple feeling aggrieved.

Today, Cai Rongjuan vented her grievances all at once. As a well-known doctor in the beauty industry of Dongzhou, she wasn't worried about her future. Cai Rongjuan believed that if she actually resigned, Changxing Hospital would be the one to panic because, currently, no one else could uphold the reputation of the cosmetic department.

Gu Houyi patiently listened to her and said with a smile: "Xiaocai, you've been with Changxing for a long time. As the director of the cosmetic department, you can't just resign whenever you want. How would the people below you perceive that? I refuse to believe you have such little psychological resilience?"

"Dean Gu, I can handle being misunderstood by patients, but I can't stand being stabbed in the back by my own people! Today, I was entertaining a very important guest, Enheng Pharmaceutical's Chairman Liang Wenjing, when the kid from the medical affairs office barged in without even knocking. In front of Chairman Liang, he yelled at me to immediately go to the medical affairs office to handle a surgical incident. How did Zhou Wenbin teach his subordinates? Even if there was a problem with my surgery, which there wasn't, you shouldn't do this in front of an important client, right? Isn't this a stab in the back?"

Hearing about this incident, Gu Houyi felt a bit displeased too. Enheng is the largest pharmaceutical company in Dongzhou, a listed company, and a partner with Changxing. Chairman Liang Wenjing visiting Changxing Hospital was treated as a VIP. What the medical affairs office did was practically airing their dirty laundry.

"Xiaocai, why don't you go back and have a good rest? I'll definitely give you a fair solution regarding this matter. As for the resignation letter, I won't approve it. You're a key talent nurtured by Changxing Hospital, a leader in your field. I'm still counting on you to revitalize the hospital."

His words had a double meaning. They not only conveyed his regard for Cai Rongjuan but also subtly reminded her that since he had invested in her development, it wouldn't be easy for her to just leave.

In fact, Cai Rongjuan wasn't really planning to leave. She was using this method to remind Gu Houyi that as long as he stood by her side, this troublesome matter should be easy to resolve.

Gu Houyi rarely got involved in medical disputes, but this time was different. The nature of the beauty center was very special; it was operated under a partnership model. The contractor, Zeng Hongwen, was the niece of his wife. Although Gu Houyi didn't profit from it, the reason Zeng Hongwen managed to get the department under contract was due to some preferential treatment from him.

Not many people at Changxing Hospital knew this secret. Generally, Gu Houyi and Zeng Hongwen had little interaction to avoid suspicion.

Being old-fashioned, Gu Houyi was conscientious and treated the hospital as his home, but he also valued relationships. His greatest wish before retirement was to initiate the second-phase expansion project for Changxing. He had served as dean for ten years, feeling he had done right by Changxing and his conscience.

The medical system is a place where dirt easily accumulates. Throughout his nearly thirty-year career as a leader, Gu Houyi had seen many colleagues failing to preserve their integrity, so as retirement approached, he became increasingly cautious.

This was the first time Gu Houyi proactively called Zeng Hongwen. Seeing his number, she immediately answered: "Uncle!"

Hearing this title made Gu Houyi frown. If it hadn't been for his wife's tearful pleading, he wouldn't have let relatives get involved with Changxing. Her eldest sister died early, leaving behind this daughter, and on her deathbed, she entrusted her to his wife's care.

His wife indeed fulfilled the responsibilities of an aunt, supporting her education, helping her find a job, even taking care of her postpartum confinement and helping to shuttle children — more attentive than even to their own daughter.

But this niece was somewhat troublesome. She quit her job after only a few years, started her own business, and surprisingly made something of herself. Gu Houyi hadn't expected Zeng Hongwen, who initially knew nothing about medicine, to enter the beauty industry and set her sights on managing the cosmetic department of Changxing Hospital.

Outsourcing departments wasn't unique to Changxing. Outsourcing certain low-profit departments attracted investment and eased the hospital's burden, leading to a win-win partnership.

Initially, Gu Houyi was very worried that Zeng Hongwen wouldn't succeed, but he soon discovered that she excelled at management, making the medical beauty center thrive. Their advertisements were even on bus route 2, and business prosperity inevitably brought about other concerns, like high charges and exaggerated efficacy.

Through his wife, Gu Houyi reminded her many times to operate legally and not tarnish Changxing's reputation. Fortunately, over the years, the beauty center had not encountered any major disputes.

When Zeng Hongwen received the call from her uncle, she realized he was upset and immediately said, "Uncle, I was just thinking of visiting you tonight."

"I have a social event tonight." Since she had taken over the cosmetic department, Gu Houyi had deliberately distanced himself from her, and even warned his wife about it.

"Is my aunt home? I'll go chat with her; I miss her."

Gu Houyi didn't like her playing the family card. This niece of his was smart, but she still couldn't escape the businessman's profit-driven nature.

"Cai Rongjuan just came to see me."

"Oh? What did she want with you?"

"She said she wants to resign."

Zeng Hongwen immediately understood what was happening and laughed, "Isn't she something, already an adult and yet has no resilience at all. Is it because of the Tong Meili dispute? It's just a minor squabble, I've already looked into it. It has nothing to do with us; it's all because that patient is making an unreasonable fuss."

"How do you plan to handle it?"

"We'll have the necessary assessments, take it to court if needed. After all, it's not our fault, we're not afraid!"

Hearing this made Gu Houyi even more displeased: "It's not just the cosmetic department she's making trouble for, but our whole Changxing Hospital."

"Uncle by marriage, I understand, so I'll communicate with them as soon as possible to try to calm things down. I'll speak with Director Cai, and regardless of the outcome this time, I won't let her spend a penny."

Gu Houyi wasn't interested in hearing her continue: "Handle it quickly. Don't let it have too big of an impact." After saying this, he hung up the phone.

He closed his eyes and pinched his brow forcefully. It was best to turn big issues into small ones and small ones into nothing. He didn't want the cosmetic department to become the center of attention. His many years of management experience had taught him that once something is exposed to the public eye, even the smallest flaws can get magnified significantly.

After pondering for a while, Gu Houyi told Liu Dengke, the office director, to bring Zhou Wenbin over.

The higher the leader, the more they like face-to-face communication.

After receiving the call, Zhou Wenbin didn't dare delay for a moment and quickly came over. Over the phone, he first inquired about the big boss's current mood, to which Liu Dengke replied that he didn't know. The office director's job was to carry out the leader's orders, not to divulge the leader's state of mind to others. Besides, even though he and Zhou Wenbin came from the same place, they weren't really friends.

Zhou Wenbin felt very grateful to Gu Houyi. If it weren't for Gu Houyi considering their hometown connection, he would have had no hope of becoming the director of the medical office. Gu Houyi was upright, helping him with such a big matter without asking for a single penny.

Gu Houyi was wearing his reading glasses and looking at the newspaper of the day. When he heard Zhou Wenbin enter, his eyes looked at him over the top frame of his glasses, seemingly giving him a glare.

Zhou Wenbin was all smiles: "Dean Gu, you were looking for me?"

Gu Houyi nodded and put down the newspaper: "Sit down and talk."

Zhou Wenbin didn't sit. He chose to stand across from Gu Houyi because of the difference in status, especially in front of the big boss; he couldn't afford to be discourteous.

"What's going on? I heard someone wants to jump off the building at your medical office?"

Zhou Wenbin chuckled awkwardly: "Not really jump. There's a patient from the cosmetic department causing trouble; she just wants to attract attention this way."

"If she actually jumped, our hospital would be trending."

Zhou Wenbin detected the hint of blame in the dean's voice: "Dean Gu, please rest assured. We are handling this matter and ensure it won't escalate."

"You've been heading the medical office for a while now. You should be familiar with how things work there, right?"

Zhou Wenbin became more certain that he was dissatisfied with him: "Dean Gu, I still have many shortcomings in my work. I promise to continue improving in the future."

"Just now, Cai Rongjuan came to me with her resignation letter."

"Quitting over such a small matter? She's way too fragile, isn't she?" In fact, Zhou Wenbin wanted to say she was being pretentious, but he didn't dare say so in front of Gu Houyi.

"It's not because of the patient; it's because you guys disheartened her with your handling of the matter. I'm telling you, the medical office is supposed to be a bridge for communication between doctors and patients. When necessary, you've got to get in the middle and protect our hospital staff, instead of pushing them to the forefront!"

Zhou Wenbin guessed it was Cai Rongjuan who had complained about them. He was really fed up with this woman, but couldn't show it in front of Gu Houyi. All he could do was nod continuously: "Dean Gu, I understand. We will certainly pay attention to our working methods in the future."

Gu Houyi didn't say anything too harsh either. As the dean, he was well aware of how challenging the work at the medical office was. Under his supervision, this dispute should soon be suppressed.

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