If they couldn't turn things around, the other businesses of their bank would all be affected by a chain reaction.

"Xiao Liu reported that this person's transaction records are all litigation fee returns, amounting to 30,000,000. The recent lawsuit against the entire network was filed by him."

The lobby manager hesitated for a moment, then added.

"Sued the entire network?"

Geng Jinglu frowned, then sneered, "So what? We follow procedures, and we haven't violated any regulations. Can he still sue us?"

He waved his hand dismissively, signaling the lobby manager to leave.

He didn't take Qin Mu's situation to heart at all.

These large deposit customers... He would usually send warm regards during holidays, greeting them with various gifts. But at this point in time, he dared not meet these major clients. He could only play the shrinking tortoise. As long as he got through the current difficulties, everything else would be fine. It was just a matter of delaying them for a few more days; if he could hold them off, everything would be fine.

「The senior care home.」

When Qin Mu returned from the bank, he bought some writing paper at a roadside convenience store and brought it back.

"Xiao Qin, why are you bringing back writing paper? Who are you going to write to?"

"What era are we in? We've started texting and calling. Don't you young people like to chat on WeChat?"

"Is this some kind of nostalgic throwback? Are you wanting to experience a different kind of romantic feeling?"

"By the way, do you have a partner?"

"..."

Zhang Qingyuan and the others got curious and gossipy when they saw it.

As they talked, they unconsciously switched to the elders' favorite topic—finding a partner. They even wanted to set Qin Mu up with someone again.

Qin Mu quickly steered them away from the topic and found a quieter room to handle serious business.

Yes, this writing paper was his method of protecting his rights this time.

This time, the target was different from before; it was a private financial institution. It was a large enterprise, astonishingly vast in scale. Reporting to the police or suing had little effect. The best method was to report the situation to their direct managing department!

In fact, many people in life have encountered such issues with difficult banking services and may have even tried to complain. But complaining to the bank itself is useless. If the problem isn't significant, the bank brushes it off and utterly disregards it. If the problem escalates, the bank retaliates by firing the employee who handled the matter. They issue a statement saying, "The employee was not skilled in business, and it was personal conduct, unrelated to our bank," washing their hands of all responsibility. However, in reality, any insightful person knows that employees are made to take the blame! A minor employee couldn't possibly have such extensive authority! Therefore, if one must complain, it should not be to the bank but to their higher-ups—that would be the Insurance Regulatory Commission.

The Insurance Regulatory Commission is the direct regulatory agency formed after the merger of the Bank Regulatory Commission and the Insurance Regulatory Commission, primarily responsible for overseeing the banking and insurance sectors. Unless one works in a finance-related field, very few people are aware of the Insurance Regulatory Commission. If you want to complain about a bank, the best method is to turn to the Insurance Regulatory Commission.

However, there is a corresponding method for rights protection and complaints. Complaining via phone calls is almost useless because the phone numbers provided by the Insurance Regulatory Commission are only for consultation and feedback. If you truly need to report or complain against a bank, the most direct and effective method is to write a letter and send it via mail! This approach may seem primitive, but it is actually the most useful. It's just that nowadays, many people are accustomed to seeking out online complaint methods when defending their rights. All these complaints and reports are not as substantial as a delivered express letter! Most agencies that accept complaints and reports have departments specifically set up to receive such letters. Furthermore, similar tip-off and complaint letters are best sent to the headquarters, as the handling intensity of local branches and the headquarters are vastly different.

"Now, here's the content of the complaint."

Qin Mu took a deep breath. First, in the letter's title, he alleged that Jin City Private Bank was suspected of illegally misappropriating 44,000,000 in substantial funds. He then briefly described the situation he was facing and the evasiveness he encountered at the bank. He had been delayed for nearly ten days. The bank had consistently prevaricated and delayed, unable to make the transfer, and had not provided a clear explanation.

According to the relevant provisions of the "Banking Law," customers have the freedom to handle funds in their accounts, and the bank should not delay without reason. This kind of procedural delay, lasting nearly ten days, gave him every reason to report them for suspected illegal misappropriation of another's property! This crime was also a criminal offense. The only difference was that he didn't need to sue by himself. As long as this incident drew the attention of the Insurance Regulatory Commission, they would conduct an internal investigation of the bank. And he believed that the impossibility of transferring out his 44,000,000 should certainly draw the relevant attention!

After stating all the reasons, Qin Mu backed up screenshots showing his bank account unable to transfer funds, his account name, ID information, and the bank's acknowledgment of his request. He included these in the letter and also left his contact information, waiting for feedback from the Insurance Regulatory Commission.

Having done all this, he went to the courier point with a thick stack of documents. He mailed the documents.

「In the following days.」

Qin Mu did not go to the bank again. The bank kept stalling, clearly unable to transfer the money for the time being. Therefore, he kept to his routine, diligently working and waiting for the results from the Insurance Regulatory Commission.

「Three days later.」

A call from the Insurance Regulatory Commission finally came through. Over the phone, they solemnly inquired about his identity and the authenticity of the submitted materials. After confirming the basic situation, they asked him to wait patiently, stating they would inform the local branch of the Insurance Regulatory Commission to investigate the matter.

"At last, there's a result!"

After hanging up the phone, Qin Mu couldn't help feeling excited. He just wanted to withdraw some money... It had been nearly two weeks! If he hadn't sent that complaint letter, he probably would still be waiting indefinitely according to the bank's procedures!

And the Insurance Regulatory Commission has branches in various regions. Their role was somewhat akin to that of a police station. They are a grassroots organization, authorized to manage various issues in the banking and insurance industry. In general, this branch office is equivalent to the direct superior of each bank! Once they step in, the deterrence is greater than calling the police! Banks may not fear the police station, but they dared not ignore the scrutiny of their direct leaders!

「Jin City.」

「A certain private bank.」

「A conference room.」

"Currently, the loan transfer crisis is intensifying. Everyone, brainstorm and use the resources at hand to help our bank navigate this difficulty," said Geng Jinglu, the bank president, his brows furrowed as he looked at the middle management in attendance.

After these days of effort, the crisis at their bank had still not been resolved. After issuing a large volume of loans, problems emerged in their capital chain, causing a ripple effect across all operations. Although it had not yet endangered the bank's overall operations, if mishandled, it was not far from collapse.

Moreover, many customers were now reporting unusual transaction issues. Their only recourse was to use 'procedure' as an excuse to stall, delaying until the crisis was resolved!

As everyone was pooling their wisdom and discussing countermeasures, the conference room door burst open, and the lobby manager rushed in. He whispered the report into Geng Jinglu's ear.

"President Geng, it's bad, people from the Insurance Regulatory Commission are here!"

"What?"

Geng Jinglu's eyes widened, his face suddenly turning pale.

If you find any errors ( broken links, non-standard content, etc.. ), Please let us know < report chapter > so we can fix it as soon as possible.